Frequently Asked Questions

FAQ

• Why won't my payment go through?

  There are a few reasons why your payment might not be going through. Here are some of the most common reasons:

  • Insufficient funds: If you don't have enough money in your account to cover the cost of the purchase, your payment will be declined.
  • Incorrect card information: Make sure that you have entered your card number, expiration date, and CVV correctly.
  • Card has expired: If your card has expired, you will need to update your card information before you can make a purchase.
  • Card is blocked or frozen: If your card has been blocked or frozen by your bank, you will not be able to use it to make a purchase.
  • Fraudulent activity: If your bank suspects that your card is being used for fraudulent activity, they may decline your payment.
  • Technical difficulties: There may be a technical issue with the payment processing system that is preventing your payment from going through. If you have tried all of the above and your payment is still not going through, please contact your bank or the merchant for assistance.

  Here are some additional tips to help you avoid payment problems:

  • Make sure that you are using a secure internet connection when you are making a purchase.
  • Do not enter your card information on any website that is not secure.
  • Be careful about clicking on links in emails or text messages. These links may lead to fraudulent websites that try to steal your personal information.
  • If you are ever unsure about a website, contact the merchant directly to verify their identity.
• How do I get a refund?

  Please send an email to [email protected]

• Changing account name

  To change your account name, please use the contact us form. In your message, please include your current account name, the new account name you would like to use, and the reason for the change. We will review your request and make the change as soon as possible.

  Here are some things to keep in mind when requesting a change to your account name:

  • Your account name must be at least 3 characters long.
  • Your account name cannot contain any spaces or special characters.
  • Your account name cannot be the same as any other account name on our site.
  • We may not be able to change your account name if it is already in use or if it is considered to be offensive or inappropriate.

  If you have any questions, please contact our customer support team for assistance.